Effective Date: March 31st, 2026

ShipDesk (“ShipDesk,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ShipDesk.com or use our platform and services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

1. Name
2. Email address
3. Phone number
4. Business name
5. Billing and payment information
6. Shipping and recipient details

b. Usage Data

1. IP address
2. Browser type and device information
3. Pages visited and actions taken within the platform
4. Log data and timestamps

c. Transaction Information

1. Shipment details (carrier, service type, tracking numbers)
2. Payment and billing records

d. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze traffic, and support platform functionality.

2. How We Use Your Information

We use your information to:

1. Provide and operate the ShipDesk platform
2. Process shipments and transactions
3. Communicate with you regarding your account or services
4. Improve and optimize our services
5. Prevent fraud and ensure security
6. Comply with legal obligations

3. How We Share Your Information

We may share your information with:

a. Service Providers

Third-party vendors who assist with payment processing, hosting, analytics, and communications.

b. Shipping Carriers

Information necessary to fulfill shipments (e.g., USPS, UPS, FedEx, DHL).

c. Legal Requirements

If required by law, regulation, or legal process.

d. Business Transfers

In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations.

6. Your Rights and Choices

Depending on your location, you may have rights to:

1. Access or request a copy of your data
2. Correct inaccurate information
3. Request deletion of your data
4. Opt out of certain communications

To exercise these rights, contact us at [Insert Contact Email].

7. Cookies

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children’s Privacy

ShipDesk is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

ShipDesk

Email: support@shipdesk.com

Website: https://shipdesk.com/

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

1. The right to know what personal information we collect and how we use it
2. The right to request deletion of your personal information
3. The right to opt out of the sale or sharing of personal information

ShipDesk does not sell personal information.

To exercise your rights, contact us at [Insert Contact Email].

13. International Users

If you are accessing ShipDesk from outside the United States, your information may be transferred to and processed in the United States.

By using our services, you consent to this transfer.