General
ShipDesk is shipping software that lets you create shipping labels online and drop off packages at participating ShipDesk locations. It combines online tools with real drop-off locations.
Creating a ShipDesk account is free. You only pay when you create a shipping label.
ShipDesk is designed for individuals, small businesses, offices, and service providers who want an easy way to ship packages and have a reliable place to drop them off.
Account & Setup
Yes. A ShipDesk account is required to create shipping labels, manage shipments, and use ShipDesk locations for drop-off.
Account creation takes just a few minutes. There are no setup fees.
This depends on your account configuration. If you need multiple users or team access, contact ShipDesk support for options.
Carriers & Shipping
ShipDesk supports major carriers, including USPS, UPS, FedEx, and DHL. Carrier availability may vary based on your account setup and the location you plan to use.
Yes. You can connect your own carrier accounts to ShipDesk. This is ideal if you have negotiated rates or specific carrier preferences.
In some cases, ShipDesk provides carrier options that can be used without connecting your own account. Availability depends on your configuration and the ShipDesk location.
Shipping rates depend on the carrier, service level, and whether you are using your own carrier account or ShipDesk-provided options. Rates are shown before you complete your shipment.
Yes. ShipDesk displays available shipping methods with pricing and delivery estimates so you can compare options before checkout.
Packaging
Yes. You can enter custom packaging details for envelopes, boxes, or other package types.
Yes. ShipDesk supports official packaging from USPS, UPS, FedEx, and DHL. Carrier size and weight limits are applied automatically.
Drop-Off & Locations
Packages can be dropped off at participating ShipDesk locations. You can search for available locations on the ShipDesk website.
No. Carrier availability and services may vary by location. Always check the location details before shipping.
Yes. Labels must be created through ShipDesk before drop-off. Some locations may offer assistance, but label printing availability varies by location.
Some ShipDesk locations offer staff-assisted shipping. Services vary by location.
Payments & Billing
Payments are made through your ShipDesk account using a saved payment method.
Yes. You can save a credit card to your account for faster checkout.
You can view all billing statements and payment history in the Billing Statement section of your dashboard.
Tracking & History
Yes. Every shipment includes a tracking number, which is accessible from your Past Shipments dashboard.
Yes. ShipDesk stores a history of all your shipments, including delivery status and tracking details.
ShipDesk allows you to reference past shipments, which makes it easier to create repeat shipments.
Support & Issues
If there is an issue with a shipment, contact ShipDesk support with your shipment ID or tracking number.
Once a package is handed off to the carrier, the carrier is responsible for delivery. Carrier terms and conditions apply.
ShipDesk can assist with information and tracking, but claims and delivery issues are handled by the carrier.
Security & Reliability
Yes. ShipDesk uses secure payment processing and does not store full credit card details directly.
ShipDesk follows industry-standard security practices to protect user data.
Getting Started
Create a free account and find a ShipDesk location near you.